Opportunities | Watling JCB

Company Information:

Watling JCB Limited is a privately owned and owner managed profit-making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

We look for high calibre, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success. 

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved.

 

 

Open Vacancies

Field Service Engineer /

Field Service Engineer 

Location: Kidlington/Oxford, Milton Keynes, Sheffield.

Responsible to: Service Supervisor

Basic Salary and OTE’s: To be discussed at interview.

Main Purpose of the Role: 

The main duties of this role are Machine Plant Diagnostics, Servicing and Repairs to JCB Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing customers.  

This is a customer facing role which requires you to build strong customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with JCB Manufacturer.  

The objective of this role is to provide the customer with World Class customer service.

 

Duties:

• Build strong and positive relationships with the customer

• Build and document knowledge about the customer company and its technical operations

• Feedback any important customer information to the company

• To promote the Watling JCB organisation and the JCB Brand to new and existing customers 

• To promote aftermarket products and services to the customer

• To react to any customer needs quickly, effectively and efficiently 

• To carry out repairs to the highest standard to provide a “First Time Fix” to the customer

• Possess excellent laptop computer technical diagnostics skills 

• Excellent operation of the PDA unit to input job information and write-up data

• Continually look to develop yourself through JCB Training Courses and other routes available

• Service and maintain JCB and other Equipment to the Manufactures specifications

• Maintain and improve our profile in the market place

• Provide World Class Customer Service

• Present a professional image at all times

• Carry out all work practices in line with company health and safety policy

• Meet and exceed customer expectations whilst maintaining profitability 

• Contribute to overall success of Watling JCB through teamwork and good communication within the company

• Any other duties as deemed necessary to fulfil the role

 

Additional information:

• 40 hours working week, 08.00 – 16.30 hours, half an hour unpaid lunch break

 

Essential:

• To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone 

• Teamwork, ability to work confidently within a group and on own initiative

• Time Management, ability to manage time effectively, prioritising tasks and working to deadlines

• Drive and determination to get things done, make things happen and continually looking for better ways of doing things

• Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving

• Commercial Awareness, ability to understand the commercial realities affecting the organisation

• Flexibility, ability to adapt successfully to changing situations and environments

• Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions 

 

Personal Attributes:

• Capable of delivering results under pressure and to strict deadlines

• Quality focused

• Honest, reliable, trustworthy, good time keeper

• Ability to be professional, cheerful, co-operative at all times

• Ability to be motivated and customer focused 

• Clean driving licence and good driving record 

• Full driving, Fork Lift Truck driving licence (training will be provided)

 

Benefits:

• Attractive rates of pay and overtime rates

• Auto-enrolment pension scheme

• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service

• Company sick pay scheme

• Overtime -first 4 hours at time and a half rate, over and above first 4 hours double time rate

• Call out - initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call.  If called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate. Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager.

• Tool allowance 

• You will be eligible to a £25 payment per week, when working away from home for a week on a 4 consecutive nights’ away basis - not applicable to any training courses you may be expected to attend.

• Company van and fuel card – option to opt in for personal use of the van

• Company uniform 

• Company mobile/PDA/laptop 

• Free staff parking

• Rest area at Depot 

• JCB manufacturer online training programmes for all roles, career paths for progression  

• Additional training programmes for employee career advancement

• JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant 

• Life assurance policy (4 x basic salary)

• Private medical health (contributory)

• Chiropractor private medical treatment scheme/ occupational health

• Employee assistance programme

• Employee discounts on JCB merchandise

• O2 Employee Benefits

• Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.  

Apply Online Now

Service Controller /

Post:

Service Controller

 

Location:

Wymondham Depot

 

Main Purpose of the Role:

 

Managing what the Engineer does on a daily basis, taking the call from the customer, booking the job in, allocating the job to the Engineer, ensuring the Engineer has the job and parts to complete the job, ensuring the Engineer turns up on time, managing holiday requests, point of contact for the Engineer to report sickness.

 

This demanding role will see you assess job priorities and assign them accordingly to the Field Service Engineer team. You will need to make sure that work is carried out on schedule and liaise closely with the Service Supervisor to give feedback on service planning and overall performance.

 

Department:                      

AfterMarket Department

 

Responsible to:      

Service Supervisor

 

Duties/Responsibilities:

 

  • Build strong and positive relationships with customers
  • Feedback any important customer information to the Company
  • Present a professional image and portray a polite and courteous manner at all times
  • Meet and exceed customer expectations
  • Liaison with Watling Parts department to order parts required
  • Liaison with service supervisor on and responsible for the efficient use of service Engineers
  • Responsible for the efficient and accurate raising of service job cards
  • Responsible for ensuring the customer is kept fully updated
  • Ensure monthly machine stock checks are carried out in accordance with JCB guidelines by the Engineers
  • Responsible for ensuring all paperwork is efficiently and accurately completed and forwarded to the appropriate department 
  • Responsible for the effective liaison with JCB using the JDS Tech Webb system
  • Responsible for ensuring work-in progress is kept to a minimum
  • General administration, filing, scanning, faxes, emails
  • Strictly adhere to company credit control procedures
  • Appropriate reporting to Management
  • Any other duties as deemed necessary to fulfil the role

 

Working relationships with:

 

  • Service Department – Field and Workshop Service Engineers
  • Parts Department
  • Sales Department 
  • Finance / Accounts Department
  • JCB Manufacturer
  • Customers
  • Depot Managers
  • HR Manager
  • Occasional contact with Watling JCB Directors


Abilities, Skill Set and Experience:

  • Proven record of working within a customer sales/service environment (ideally the Aftermarket environment)
  •  Ability to work well as part of the team 
  • Ability to work well on own initiative 
  • Be able to multitask and handle several customers’ demands at any given time
  • Be able to manage time and the time of others effectively
  • Have knowledge and experience in using Microsoft Office Software, ADP Computer System and PDA systems

This is a description of the job as it is at present constituted.  It is the Company’s practice to periodically examine employee’s job descriptions and to update them to ensure that they relate to the job as it is performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by each manager in consultation with the post holder concerned.  It is the Company’s aim to reach agreement to reasonable changes, but if agreement is not possible management reserves the right to insist on changes to job descriptions after prior consultation.

 

Benefits:

 

  • Attractive rates of pay 
  • Auto-enrolment pension scheme 
  • 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
  • Company sick pay scheme
  • Company uniform 
  • Company laptop 
  • Free staff parking
  • Rest area at Depot
  • JCB manufacturer online training programmes for all roles, career paths for progression 
  • Additional training programmes for employee career advancement
  • JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch -Covid dependant
  • Life assurance policy (4 x basic salary)
  • Private medical health (contributory)
  • Employee assistance programme and occupational health
  • Employee discounts on JCB merchandise
  • O2 Employee Benefits
  • Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service. 

 

Apply Online Now

Area Sales Manager /

Post:
Area Sales Manager (Norfolk)

Location:
Wymondham Depot


Main Purpose of the Role:
The main purpose of this role is to promote and sell the JCB Construction range of Machinery
and products within the Dealership territory to new and existing Customers. This is a Customer
facing role which requires you to build strong Customer relationships within the Construction
Sales sector of the business. You will need to promote and present solutions to our Construction
customers and frequently liaise with JCB the Manufacturer to ensure you provide a first class
level of Customer Service to the Customer.

Department:
Construction Sales Department


Responsible to:
Sales Director


Duties/Responsibilities:

  • Build strong and positive relationships with customer database
  • Build and document knowledge about the customer business and technical setup
  • Feedback any important customer information to the Company
  • Prepare customer quotations for Construction Machinery via the JCB software system/Salesmaster IPad Application and include additional options for:
    • Service / R & M Contract
    • JCB Attachments suitable to the application & machine
    • JCB Finance
    • JCB Insurance
  • To carry out full valuations on any Construction Machine Part Exchanges
  • To complete the full machine specification to meet the customer requirements on all Construction Machine orders, including all relevant customer information
  • To include any Machine Attachment requirements to meet the customers’ needs
  • To carry out full machine demonstrations and installations on customer site
  • Increase the company’s Construction sales and profitability in line with objectives
  • Responsible for the monitoring of Customer account facility status and collection of Customer payments for all Construction sales
  • Update daily the Watling JCB Sales Force CRM system to enable accurate forecasting
  • Provide best in class customer service
  • Any other duties as deemed necessary to fulfil the role

Directly responsible to:
Sales Director

Abilities, Skill Set and Experience:
Essential:

  • Proven track record of Machine Sales role within the Construction or similar industry
  • Excellent commercial awareness and customer problem solving
  • Ability to follow your Customer's buying decisions and needs
  • Proven track record of customer sales call planning and forecasting
  • Proven track record of sales questioning skills for successful outcomes
  • Proven track record of sales presentation skills for successful outcomes
  • Honest, reliable, trustworthy, good time keeper
  • Ability to work on own initiative
  • Ability to communicate efficiently at all levels – verbally, in print and on the telephone
  • Be able to Multitask and handle several Customer demands at any given time
  • Be motivated and focused
  • Be professional, cheerful, co-operative and flexible at all times.
  • Have basic knowledge of MS software
  • Have full driving and good driving record (trailer licence preferred.)

Benefits:

  • Attractive rates of pay and commission
  • Auto-enrolment pension scheme
  • 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
  • Company sick pay scheme
  • Company vehicle (Ford Ranger or equivalent) and fuel card
  • Company uniform
  • Company mobile/i-pad/laptop
  • Free staff parking
  • Employee rest area
  • JCB manufacturer online training programmes for all roles, career paths for progression
  • additional training programmes for employee career advancement
  • JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant
  • Life assurance policy (4 x basic salary)
  • Private medical health (contributory)
  • Chiropractor private medical treatment scheme/ occupational health
  • Employee assistance programme
  • Employee discounts on JCB merchandise
  • O2 Employee Benefits
  • Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service
Apply Online Now