Opportunities | Watling JCB

Company Information:

Watling JCB Limited is a privately owned and owner managed profit-making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

We look for high calibre, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success. 

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved.

 

 

Open Vacancies

Field Service Engineer /

Field Service Engineer 

 

Locations for current vacancies:

 

• Kidlington/Oxford

• Milton Keynes

• Wymondham

• Chelmsford/Kent

 

See additional info at the end of the document for:

• Peterborough or Leicester Field Powergen Engineer

• Peterborough Powergen PDI

 

Responsible to: Service Supervisor

 

 

Main Purpose of the Role: 

 

The main duties of this role are Machine Plant Diagnostics, Servicing and Repairs to JCB Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing customers.  

 

This is a customer facing role which requires you to build strong customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with JCB Manufacturer.  

 

The objective of this role is to provide the customer with World Class customer service.

 

Duties:

 

• Build strong and positive relationships with the customer

• Build and document knowledge about the customer company and its technical operations

• Feedback any important customer information to the company

• To promote the Watling JCB organisation and the JCB Brand to new and existing customers 

• To promote aftermarket products and services to the customer

• To react to any customer needs quickly, effectively and efficiently 

• To carry out repairs to the highest standard to provide a “First Time Fix” to the customer

• Possess excellent laptop computer technical diagnostics skills 

• Excellent operation of the PDA unit to input job information and write-up data

• Continually look to develop yourself through JCB Training Courses and other routes available

• Service and maintain JCB and other Equipment to the Manufactures specifications

• Maintain and improve our profile in the market place

• Provide World Class Customer Service

• Present a professional image at all times

• Carry out all work practices in line with company health and safety policy

• Meet and exceed customer expectations whilst maintaining profitability 

• Contribute to overall success of Watling JCB through teamwork and good communication within the company

• Any other duties as deemed necessary to fulfil the role

 

Core Hours:

 

40 hours working week, 08.00 – 16.30 hours, half an hour unpaid lunch break

 

Essential:

 

Minimum of an NVQ 2 in plant engineering, servicing andmaintenance 

 

Candidates to be within 30 minutes travel from home to the territory/depot of the vacancy.  

                                   

• Knowledge of the JCB Plant industry environment or similar industry

• Experience on hydraulic systems, open and closed loop, axles, transmissions manual and power shift, cam-bus electrical systems and working on JCB machinery  

• Remote working roles need to be technical specialists with industry experience to be able to work remotely independently and competently

• JCB highest spec of technical JCB product knowledge and skillset

• Portfolio of certification/achievements required

• Excellent understanding and deliverance of a World-Class service to the customer

• Professional customer facing skillset

• Excellent ability to work under pressure with flexibility to meet the needs of the customer

• Clean driving licence and good driving record 

• Proof of right to work in the UK

 

Attributes:

 

• To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone 

• Teamwork, ability to work confidently within a group and on own initiative

• Time Management, ability to manage time effectively, prioritising tasks and working to deadlines

• Drive and determination to get things done, make things happen and continually looking for better ways of doing things

• Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving

• Commercial Awareness, ability to understand the commercial realities affecting the organisation

• Flexibility, ability to adapt successfully to changing situations and environments

• Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions 

 

Powergen:

 

• Carry out minor and major services to diesel engine generator sets at customer sites

• Visit customer sites to perform site surveys in order to assist in project design and proposals

• Visit customer sites to perform, but not limited to, diesel generator installations

• Visit customer sites to perform commissioning in liaison with electrical contractors

• Emergency call outs to customer breakdowns

• Control system wiring

• PLC / Deep Sea / Deif programming work

• Experience in Load banking all sizes of generators

• Attendance at relevant product training courses

• Prepared to work unsociable hours

 

Powergen Qualifications:

 

Mechanical engineering

Electrical engineering

IEE regs - 18th Edition (beneficial)

 

 

Benefits:

 

• Attractive rates of pay and overtime rates

• Auto-enrolment pension scheme

• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service

• Company sick pay scheme

• Overtime -first 4 hours at time and a half rate, over and above first 4 hours double time rate

• Call out - initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call.  If called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate. Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager.

• Tool allowance 

• You will be eligible to a £25 payment per week, when working away from home for a week on a 4 consecutive nights’ away basis - not applicable to any training courses you may be expected to attend.

• Company van and fuel card – option to opt in for personal use of the van

• Company uniform 

• Company mobile/PDA/laptop 

• Free staff parking

• Rest area at Depot 

• JCB manufacturer online training programmes for all roles, career paths for progression  

• Additional training programmes for employee career advancement

• JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant 

• Life assurance policy (4 x basic salary)

• Private medical health (contributory)

• Chiropractor private medical treatment scheme/ occupational health

• Employee assistance programme

• Employee discounts on JCB merchandise

• O2 Employee Benefits

• Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.  

 

 

Apply Online Now

Service Supervisor (Peterborough) /

Service Supervisor 

 

Location:

Peterborough Depot

 

Responsible to:

Depot Manager

 

Main Purpose of the Role:

 

Managing what the Engineer does on a daily basis, taking the call from the customer, booking the job in, allocating the job to the Engineer, ensuring the Engineer has the job and parts to complete the job, ensuring the Engineer turns up on time, managing holiday requests, point of contact for the Engineer to report sickness.  This is usually done by a Service Controller at our larger depots.  At Peterborough, the Service Supervisor manages this due to the number of Engineers.

 

In addition to this, the Service Supervisor is responsible to see the process though to final invoice.  To ensure the hours are correct and justifiable, ensure the write up is a true reflection of the work done, make sure the order number has been obtained with the customer, process the invoice and respond to invoice queries.  

 

This demanding customer facing role will see you assess job priorities and assign them accordingly to the Field Service Engineer team. You will need to make sure that work is carried out on schedule and liaise closely with the Depot Manager and the Sales Department.

 

Occasional liaising with and/or instruction to workshop service employees will be expected. You will need to have a clear understanding of all issues like safety and company rules so that proper procedures are followed at all times for the efficient, effective and profitable running of the field service operation.  

 

Additional responsibilities of this role include such activities as recognising the training needs of your team, giving feedback to the Depot Manager on performance, training needs, grade reviews, establishing an effective and efficient team.

 

 

Duties/Responsibilities:

 

• Meet and exceed customer expectations whilst maintaining profitability

• Efficient use of service engineers

• Deputise for the Depot Manager when away

• Feedback any important customer information to the Company

• Answer all in-coming calls efficiently, present a professional image and portray a polite and courteous manner at all times

• Responsible for ensuring the customer is kept fully updated regarding machine repair work and/or additional work requirements

• Ensure all machines are PDI’d and repaired to a high standard prior to being dispatched to the customer

• Liaison with Watling Parts department to order parts required 

• Responsible for the efficient and accurate raising of service job cards 

• Responsible for ensuring work-in progress is kept to a minimum

• Ensure monthly machine stock checks are carried out in accordance with JCB guidelines by the Engineers

• Responsible for ensuring all paperwork is efficiently and accurately completed and forwarded to the appropriate department  

• Close liaison with the warranty team on claims to JCB 

• Responsible for the effective liaison with JCB using the JDS Tech Webb system 

• Manage internal accounts process and strictly adhere to company credit control procedures 

• Appropriate reporting to Management 

• General administration, filing, scanning, faxes, emails

• Any other duties as deemed necessary to fulfil the role

 

Criteria:

• Proven record of working within a customer sales/service environment (ideally the Aftermarket environment)

• Good mechanical knowledge of JCB products, desirable

• Ability to work well on own initiative and as part of a team

• Be able to multitask and handle several customers’ demands at any given time

• Be able to manage time and the time of others effectively

• Have knowledge and experience in using Microsoft Office Software, ADP Computer System and PDA systems

• Proof of right to work in the UK

Working relationships with:

Company Board of Directors
Service Department – Field and Workshop Service Engineers
Parts Department
Sales Department 
Finance / Accounts Department
JCB Manufacturer
Customers
Depot Managers
HR Manager

 

Benefits:

• Auto-enrolment pension scheme

 

• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service

• Company sick pay scheme

• Company uniform 

• Company mobile/laptop 

• Free staff parking

• Rest area at Depot 

• JCB manufacturer online training programmes for all roles, career paths for progression  

• Additional training programmes for employee career advancement

• JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant 

• Life assurance policy (4 x basic salary)

• Private medical health (contributory)

• Chiropractor private medical treatment scheme/ occupational health

• Employee assistance programme

• Employee discounts on JCB merchandise

• O2 Employee Benefits

• Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.  

Apply Online Now

Area Sales Manager /

Area Sales Manager (Norfolk)

Location:

Wymondham Depot

 

Main Purpose of the Role:

The main purpose of this role is to promote and sell the JCB Construction range of Machinery and products within the Dealership territory to new and existing Customers.  This is a Customer facing role which requires you to build strong Customer relationships within the Construction Sales sector of the business. You will need to promote and present solutions to our Construction customers and frequently liaise with JCB the Manufacturer to ensure you provide a first-class level of Customer Service to the Customer.

 

Department:

Construction Sales Department

 

Responsible to:

Sales Director

 

Duties/Responsibilities:

 

• Build strong and positive relationships with customer database

• Build and document knowledge about the customer business and technical setup

• Feedback any important customer information to the Company

• Prepare customer quotations for Construction Machinery via the JCB software system/ Salesmaster IPad Application and include additional options for:

o Service / R & M Contract

o JCB Attachments suitable to the application & machine

o JCB Finance

o JCB Insurance

• To carry out full valuations on any Construction Machine Part Exchanges

• To complete the full machine specification to meet the customer requirements on all Construction Machine orders, including all relevant customer information

• To include any Machine Attachment requirements to meet the customers’ needs

• To carry out full machine demonstrations and installations on customer site

• Increase the company’s Construction sales and profitabilityin line with objectives

• Responsible for the monitoring of Customer account facility status and collection of Customer payments for all Construction sales

• Update daily the Watling JCB Sales Force CRM system to enable accurate forecasting

• Provide best in class customer service

• Any other duties as deemed necessary to fulfil the role

 

Directly responsible to:
Sales Director

 

Abilities, Skill Set and Experience:
Essential:

• Proven track record of Machine Sales role within the Construction or similar industry 

• Excellent commercial awareness and customer problem solving 

• Ability to follow your Customer's buying decisions and needs

• Proven track record of customer sales call planning and forecasting

• Proven track record of sales questioning skills for successful outcomes

• Proven track record of sales presentation skills for successful outcomes

• Honest, reliable, trustworthy, good time keeper

• Ability to work on own initiative

• Ability to communicate efficiently at all levels – verbally, in print and on the telephone

• Be able to Multitask and handle several Customer demands at any given time

• Be motivated and focused 

• Be professional, cheerful, co-operative and flexible at all times.

• Have basic knowledge of MS software

• Have full driving and good driving record (trailer licence preferred)

• Proof of right to work in the UK

 

Benefits:

 

• Attractive rates of pay and commission

• Auto-enrolment pension scheme 

• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service

• Company sick pay scheme

• Company vehicle (Ford Ranger or equivalent) and fuel card

• Company uniform 

• Company mobile/i-pad/laptop 

• Free staff parking

• Employee rest area

• JCB manufacturer online training programmes for all roles, career paths for progression  

• additional training programmes for employee career advancement

• JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant 

• Life assurance policy (4 x basic salary)

• Private medical health (contributory)

• Chiropractor private medical treatment scheme/ occupational health

• Employee assistance programme

• Employee discounts on JCB merchandise

• O2 Employee Benefits

• Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service

 

 

 

 

 

Apply Online Now

Parts Controller - Wymondham /

Back Counter Parts Person 

(Retail Counter, Service Counter and Telephone Sales)

 

Location:

Wymondham Depot

 

Responsible to:

Parts Supervisor

 

Main Purpose of the Role: 

The main purpose of this role is to manage our back counter and to offer assistance in all sectors of the Parts department, including our retail counter during busy periods.  

 

Duties:

• Build strong and positive relationships with Engineers

• Present a professional image and portray a polite and courteous manner at all times

• Take parts orders and make associated sales to internal and external customers in order to meet Company targets and support all campaigns (including JCB initiatives).

• Answer all in-coming calls within four rings 

• Tele-Sales to meet Company targets and support all Parts campaigns 

• Return all telephone messages promptly and efficiently

• Ask all necessary questions to ensure Engineer/customer obtains the correct part/s

• Transfer stock deliveries to bin location on arrival to maintain correct off the shelf availability

• Empty the VOR box daily and distribute Parts accordingly, i.e. to van delivery rack or customer collection rack or service counter

• All delivery notes/parts to be checked and booked in on our computer system promptly and efficiently  

• Ensure that appropriate company paperwork is produced to keep a record of customer requirement and correct place i.e., van delivery rack or customer collection rack

• Gain authority to place a VOR orders from Parts Supervisor or Depot Manager for penalised Parts, before placing an order

• Service Exchange Parts to be identified cleaned and boxed and labelled for return to JCB with appropriate paperwork completed 

• Locate non stock items into bins and add the new location on computer system

• Attend service counter area and take orders/enquiries from Service Engineers

• Ensure parts for service jobs are picked and ready for Engineer

• Process job cards that have been returned by Engineer and ensure that the correct parts are left on the job cards, and return parts to stock that are not required  

• Parts returns to be sent back to JCB with appropriate paper when necessary

• Ensure company credit control procedures are maintained at all times

• Parts department to be kept clean and tidy at all times, i.e. walkways and gangways to be kept clear and free of hazards 

• Yard to be kept clean and tidy 

• Keep front counter and foyer tidy

• Operate fork lift in a safe and responsible manner

• Any other duties as deemed necessary to fulfil the role

 

Criteria:

• Parts background is desirable, but we would consider candidates with general knowledge of parts

• Automotive, truck or car experience, or dealership background is desirable

• Proven record of making calls resulting in sales is desirable

• Knowledge of ADP and TBS desirable (training will be given)

• Clean driving licence and good driving record

• Fork lift truck driving licence is desirable (training will be provided)

• Teamwork, ability to work confidently within a group and on own initiative

• Time Management, ability to manage time effectively, prioritising tasks and working to deadlines, whilst being quality focused to ensure the right parts are sourced

• Drive and determination to get things done, make things happen and continually looking for better ways of doing things

• Availability to work one in four Saturday mornings as overtime

• Proof of right to work in the UK

 

Working relationships with: 
Company Board of Directors
Service Department – Field and Workshop Service Engineers
Parts Department
Sales Department 
Finance / Accounts Department
JCB Manufacturer
Customers
Depot Managers
HR Manager

 

Benefits:

• Auto-enrolment pension scheme

• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service

• Company sick pay scheme

• Company uniform 

• Free staff parking

• Rest area at Depot 

• JCB manufacturer online training programmes for all roles, career paths for progression  

• Additional training programmes for employee career advancement

• JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant 

• Life assurance policy (4 x basic salary)

• Private medical health (contributory)

• Chiropractor private medical treatment scheme/ occupational health

• Employee assistance programme

• Employee discounts on JCB merchandise

• O2 Employee Benefits

• Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.  

 

Apply Online Now