01162 863621 Leicester Office

As one of the largest JCB dealerships in the world, dedicated to customer service we know how important our employees are. Training and benefits on offer are second to none. Below are a list of our current vacanies:

 

Job and Person Specification

 

Post:              

Parts Sales Person (Retail Counter, Service Counter and Telephone Sales)

 

Location:

Leicester Depot

 

Responsible to:     

Parts Supervisor

 

Basic Salary and OTE’s

To be discussed at interview.

           

Company Information:

Watling JCB Limited is a privately owned and owner managed profit making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

 

We look for high calibre, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success.

 

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved.

 

Main Purpose of the Role:

The main purpose of this role is offer assistance in all sectors of the Parts department on an as and when basis, one of the main sectors being the back counter first thing in the morning and during any other busy periods.  To assist with the booking-in of the daily parts delivery and provide cover for the parts van sales teams. 

 

To assist with customer enquiries/orders and make associated sales in order to meet customer target and expectation.  To promote and sell the JCB Parts to new and existing Customers.  This is a Customer facing role which requires you to build strong Customer relationships within the Parts sales sector of the business. You will on occasion need to present a Parts solution to the customer and frequently liaise with JCB the Manufacturer to ensure you provide a first class level of Customer Service to the customer.

 

Duties:

  • Build strong and positive relationships with customers
  • Build and document knowledge about the customer business and technical setup on and as and when basis
  • Feedback any important customer information to the Company
  • Present a professional image and portray a polite and courteous manner at all times
  • Take parts orders and make associated sales to internal and external customers in order to meet Company targets and support all campaigns (including JCB initiatives).
  • Answer all in-coming calls within four rings (answer with confidence in yourself, in your colleagues and in your Company and take ownership of those calls)
  • Tele-Sales to meet Company targets and support all Parts campaigns
  • Return all telephone messages promptly and efficiently
  • Ask all necessary questions to ensure customer obtains the correct Part or Parts
  • Transfer stock deliveries to bin location on arrival to maintain correct off the shelf availability
  • Empty the VOR box daily and distribute Parts accordingly, i.e. to van delivery rack or customer collection rack or service counter.
  • All  delivery notes / Parts to be check and booked in on our computer system promptly and efficiently 
  • Ensure that appropriate company paperwork is produced to keep a record of customers requirement and place in the correct place i.e. van delivery rack or customer collection rack
  • Gain authority to place a VOR orders from Parts Supervisor or Depot Manager for penalised Parts before placing an order
  • Service Exchange Parts to be identified cleaned and boxed and labelled for return to JCB with appropriate paperwork completed
  • Locate non stock items into bins and add the new location to the computer
  • Attend service counter area and take orders/enquiries from service engineers
  • Ensure Parts for service jobs are picked and ready for engineer
  • Process job cards that have been returned by engineer and ensure that the correct Parts are left on the job cards and return to stock parts that are not required 
  • Parts returns to be sent back to JCB with appropriate paper when necessary
  • Ensure company credit control procedures are maintained at all times
  • Parts department to be kept clean and tidy at all times i.e. walkways and gangways to be kept clear and free of hazards
  • Yard to be kept clean and tidy
  • Keep front counter and foyer tidy
  • Operate fork lift in a safe and responsible manner
  • Carry out all work practices in line with company health and safety policy
  • Meet and exceed customer expectations whilst maintaining profitability
  • Contribute to overall success of Watling JCB through teamwork and good communication within the company
  • Provide excellent customer service
  • Any other duties as deemed necessary to fulfil the role

 

Essential:

  • To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
  • Teamwork, ability to work confidently within a group and on own initiative
  • Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
  • Drive and determination to get things done, make things happen and continually looking for better ways of doing things
  • Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
  • Commercial Awareness, ability to understand the commercial realities affecting the organisation
  • Flexibility, ability to adapt successfully to changing situations and environments
  • Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

 

Personal Attributes:

  • Capable of delivering results under pressure and to strict deadlines
  • Quality focused
  • Honest, reliable, trustworthy, good time keeper
  • Ability to be professional, cheerful, co-operative at all times
  • Ability to be motivated and customer focused
  • Clean driving licence and good driving record (if applicable)
  • Full driving, Fork Lift Truck driving licence (training will be provided)

 

Benefits:

  • Attractive rates of pay
  • Pension scheme
  • 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
  • Contributory medical insurance scheme
  • Death in service company life assurance
  • Merchandise purchases at cost
  • Sickness scheme
  • Perkz employee benefits
  • O2 employee benefits
  • Childcare voucher scheme
  • Private medical health
  • Occupational health
  • Learning and development programmes
  • Career progression

 

Working relationships with: (Positions supervised/managed)
Company Board Of Directors
Service Department – Field and Workshop Service Engineers
Parts Department
Sales Department
Finance / Accounts Department
JCB Manufacturer
Customers
Depot Managers
HR Manager

 

 

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Job and Person Specification

 

Post:              

Parts Van Sales Person

 

Responsible to:     

Parts Supervisor

 

Location:

Kidlington Depot

 

Salary:

TBA

 

Company Information:

Watling JCB Limited is a privately owned and owner managed profit making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

 

We look for high calibre, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success.

 

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved.

 

Main Responsibilities of the Role:

This is a customer facing role which requires you to build strong customer relationships within the Parts sector of the business to new and existing customers.  You will be expected to promote and deliver JCB parts within the defined JCB territory to meet company targets whilst adhering to company policies and procedures. 

 

Duties:

  • Build strong and positive relationships with customer
  • Build and document knowledge about the customer business and technical setup on an as and when basis
  • Feedback any important customer information to the company
  • To promote and deliver the current range of JCB parts within the defined franchise territory and meet company targets
  • Deliver Parts in response to customer requests and in a timely manner
  • Complete weekly customer call sheets accurately and in a timely manner
  • To meet and exceed customer expectations on customer service
  • Establish and maintain good levels of communication within and outside the business
  • Complete all Parts administration accurately and in a timely manner
  • Contribute to overall success of Watling JCB through teamwork and good communication within the company
  • Appropriate reporting to Management
  • Carry out all work practices in line with company health and safety policy and adhere to all company policies in accordance with the Company handbook terms and conditions of employment
  • Provide excellent customer service
  • Any other duties as deemed necessary to fulfil the role

 

Essential:

  • Proven track record of Parts sales role within the Construction or similar industry
  • Excellent commercial awareness and customer problem solving
  • Ability to follow your Customer's buying decisions and needs
  • Proven track record  of customer sales call planning and forecasting
  • Proven track record of sales questioning skills for successful outcomes
  • Proven track record of sales presentation skills for successful outcomes

 

Personal Attributes:

  • Good team work capable of delivering results under pressure and to strict deadlines
  • Quality focused
  • Honest, reliable, trustworthy, good time keeper
  • Ability to work on own initiative
  • Ability to multitask and handle several Customer demands at any given
  • Ability to communicate efficiently at all levels – verbally, in print and on the telephone
  • Ability to be professional, cheerful, co-operative and flexible at all times
  • Ability to be motivated and customer focused
  • Clean driving licence and good driving record
  • Full driving, Fork Lift Truck driving licence

 

Working relationships with: (Positions supervised/managed)
Company Board Of Directors
Service Department – Field and Workshop Service Engineers
Parts Department
Sales Department
Finance / Accounts Department
JCB Manufacturer
Customers
Depot Managers
HR Manager

 

This is a description of the job as it is at present constituted.  It is the Company’s practice to periodically examine employee’s job descriptions and to update them to ensure that they relate to the job as it is performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by each manager in consultation with the post holder concerned.  It is the Company’s aim to reach agreement to reasonable changes, but if agreement is not possible management reserves the right to insist on changes to job descriptions after prior consultation.

 

 

 

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Job and Person Specification

 

Post:              

Field/Workshop Service

Sectors; Construction, Preventative Maintenance and Power Generator Engineer

 

Location:

All Depots

 

Responsible to:     

Service Supervisor

 

Basic Salary and OTE’s

To be discussed at interview.

           

Company Information:

Watling JCB Limited is a privately owned and owner managed profit making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

 

We look for high calibre, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success.

 

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved.

 

 

 

 

 

Main Purpose of the Role:

The main duties of this role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to JCB Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers. 

 

This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with JCB Manufacturer. 

 

The objective of this role is to provide the Customer with World Class customer service.

 

Duties:

  • Build strong and positive relationships with the customer
  • Build and document knowledge about the customer company and its technical operations
  • Feedback any important customer information to the company
  • To promote the Watling JCB organisation and the JCB Brand to new and existing customers
  • To promote aftermarket products and services to the customer
  • To react to any customer needs quickly, effectively and efficiently
  • To carry out repairs to the highest standard to provide a  “ First Time Fix” to the customer
  • Possess excellent laptop computer technical diagnostics skills
  • Excellent operation of the PDA unit to input job information and write-up data
  • Continually look to develop yourself through JCB Training Courses and other Medias available
  • Service and maintain JCB and other Equipment to the Manufactures specifications
  • Maintain and improve our profile in the market place
  • Provide World Class Customer Service
  • Present a professional image at all times
  • Carry out all work practices in line with company health and safety policy
  • Meet and exceed customer expectations whilst maintaining profitability
  • Contribute to overall success of Watling JCB through teamwork and good communication within the company
  • Any other duties as deemed necessary to fulfil the role

 

 

 

 

 

Additional information:

  • 40  hours working week, 08.00 – 16.30 hours, half an hour unpaid lunch break
  • Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate
  • Call out; Initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call, if called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate 
  • Call out rota; Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager

 

Essential:

  • To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
  • Teamwork, ability to work confidently within a group and on own initiative
  • Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
  • Drive and determination to get things done, make things happen and continually looking for better ways of doing things
  • Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
  • Commercial Awareness, ability to understand the commercial realities affecting the organisation
  • Flexibility, ability to adapt successfully to changing situations and environments
  • Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

 

Personal Attributes:

  • Capable of delivering results under pressure and to strict deadlines
  • Quality focused
  • Honest, reliable, trustworthy, good time keeper
  • Ability to be professional, cheerful, co-operative at all times
  • Ability to be motivated and customer focused
  • Clean driving licence and good driving record (if applicable)
  • Full driving, Fork Lift Truck driving licence (training will be provided)

 

 

 

 

Benefits:

  • Attractive rates of pay and overtime rates
  • Pension scheme; Auto enrolment and company
  • 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
  • Contributory medical insurance scheme
  • Death in service company life assurance
  • Merchandise purchases at cost
  • Sickness scheme
  • Perkz employee benefits
  • O2 employee benefits
  • Childcare voucher scheme
  • Free car parking facilities
  • Occupational health
  • Learning and development programmes
  • Career progression

 

Working relationships with: (Positions supervised/managed)
Company Board Of Directors
Service Department – Field and Workshop Service Engineers
Parts Department
Sales Department
Finance / Accounts Department
JCB Manufacturer
Customers
Depot Managers
HR Manager

 

 

This is a description of the job as it is at present constituted.  It is the Company’s practice to periodically examine employee’s job descriptions and to update them to ensure that they relate to the job as it is performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by each manager in consultation with the post holder concerned.  It is the Company’s aim to reach agreement to reasonable changes, but if agreement is not possible management reserves the right to insist on changes to job descriptions after prior consultation.

This is a description of the job as it is at present constituted.  It is the Company’s practice to periodically examine employee’s job descriptions and to update them to ensure that they relate to the job as it is performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by each manager in consultation with the post holder concerned.  It is the Company’s aim to reach agreement to reasonable changes, but if agreement is not possible management reserves the right to insist on changes to job descriptions after prior consultation.

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