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JCB Global Award for Customer Service awarded to Watling JCB


Watling is world best...

Headquartered in Whetstone, one of the region’s major employers, Watling JCB is also one of JCB’s largest global distributors with sales of some 2,200 pieces of JCB machinery per year.

The company was delighted to be presented with a hugely significant award at JCB’s global dealer conference in late September. Measured by an independent, on-going customer satisfaction survey, Watling JCB was announced as Best JCB Customer Service Dealer in the World.

With over 750 dealers globally this is no mean feat and the team at the Leicester-based business is delighted with the accolade. Richard Telfer, Managing Director of Watling JCB, was at the event to collect the award in person. Both proud and humbled he dedicated it to his team who always go the extra length to ensure all customers are well looked after. He said;

“Watling JCB has had its roots in Leicestershire since 1977 and we are proud to be part of the vibrant culture and progressive business environment here. We’ve steadily built the business by organic growth and we ensure that every member of our team practices our ethos of customer care. We appreciate every single bit of business whether it is a part, service or a multiple machine sale. I’m delighted to receive this award on behalf of the hard-working Watling JCB staff.”

Customers have inundated the company with congratulations by email, social media and phone.