Parts Advisor

Parts Advisor

Leighton Buzzard

  • Location Leighton Buzzard
  • Salary Competitive
  • Contract Permanent
  • Department Watling JCB
  • Division Parts
  • Closing Date 5/6/21

Post: Parts Advisor
(Retail Counter, Service Counter and Telephone Sales)


Wymondham Depot

Responsible to:

Parts Supervisor

Main Purpose of the Role:

The main purpose of this role is to manage our back counter and to offer assistance in all sectors of the Parts department, including our retail counter during busy periods.


• Build strong and positive relationships with Engineers

• Present a professional image and portray a polite and courteous manner at all times

• Take parts orders and make associated sales to internal and external customers in order to meet Company targets and support all campaigns (including JCB initiatives).

• Answer all in-coming calls within four rings

• Tele-Sales to meet Company targets and support all Parts campaigns

• Return all telephone messages promptly and efficiently

• Ask all necessary questions to ensure Engineer/customer obtains the correct part/s

• Transfer stock deliveries to bin location on arrival to maintain correct off the shelf availability

• Empty the VOR box daily and distribute Parts accordingly, i.e. to van delivery rack or customer collection rack or service counter

• All delivery notes/parts to be checked and booked in on our computer system promptly and efficiently

• Ensure that appropriate company paperwork is produced to keep a record of customer requirement and correct place i.e., van delivery rack or customer collection rack

• Gain authority to place a VOR orders from Parts Supervisor or Depot Manager for penalised Parts, before placing an order

• Service Exchange Parts to be identified cleaned and boxed and labelled for return to JCB with appropriate paperwork completed

• Locate non stock items into bins and add the new location on computer system

• Attend service counter area and take orders/enquiries from Service Engineers

• Ensure parts for service jobs are picked and ready for Engineer

• Process job cards that have been returned by Engineer and ensure that the correct parts are left on the job cards, and return parts to stock that are not required

• Parts returns to be sent back to JCB with appropriate paper when necessary

• Ensure company credit control procedures are maintained at all times

• Parts department to be kept clean and tidy at all times, i.e. walkways and gangways to be kept clear and free of hazards

• Yard to be kept clean and tidy

• Keep front counter and foyer tidy

• Operate fork lift in a safe and responsible manner

• Any other duties as deemed necessary to fulfil the role


• Parts background is desirable, but we would consider candidates with general knowledge of parts

• Automotive, truck or car experience, or dealership background is desirable

• Proven record of making calls resulting in sales is desirable

• Knowledge of ADP and TBS desirable (training will be given)

• Clean driving licence and good driving record

• Fork lift truck driving licence is desirable (training will be provided)

• Teamwork, ability to work confidently within a group and on own initiative

• Time Management, ability to manage time effectively, prioritising tasks and working to deadlines, whilst being quality focused to ensure the right parts are sourced

• Drive and determination to get things done, make things happen and continually looking for better ways of doing things

• Availability to work one in four Saturday mornings as overtime

• Proof of right to work in the UK


• Auto-enrolment pension scheme

• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service

• Company sick pay scheme

• Company uniform

• Free staff parking

• Rest area at Depot

• JCB manufacturer online training programmes for all roles, career paths for progression

• Additional training programmes for employee career advancement

• JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant

• Life assurance policy (4 x basic salary)

• Private medical health (contributory)

• Chiropractor private medical treatment scheme/ occupational health

• Employee assistance programme

• Employee discounts on JCB merchandise

• O2 Employee Benefits

• Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.