Parts Advisor

Parts Advisor

Wymondham, Norfolk

  • Location Wymondham, Norfolk
  • Salary Competitive
  • Contract Permanent
  • Department Watling JCB
  • Division Parts
  • Closing Date 20/5/21

Post: Parts Advisor
(Retail Counter, Service Counter and Telephone Sales)

Location:

Wymondham Depot

Responsible to:

Parts Supervisor

Main Purpose of the Role:

The main purpose of this role is to manage our back counter and to offer assistance in all sectors of the Parts department, including our retail counter during busy periods.

Duties:

• Build strong and positive relationships with Engineers

• Present a professional image and portray a polite and courteous manner at all times

• Take parts orders and make associated sales to internal and external customers in order to meet Company targets and support all campaigns (including JCB initiatives).

• Answer all in-coming calls within four rings

• Tele-Sales to meet Company targets and support all Parts campaigns

• Return all telephone messages promptly and efficiently

• Ask all necessary questions to ensure Engineer/customer obtains the correct part/s

• Transfer stock deliveries to bin location on arrival to maintain correct off the shelf availability

• Empty the VOR box daily and distribute Parts accordingly, i.e. to van delivery rack or customer collection rack or service counter

• All delivery notes/parts to be checked and booked in on our computer system promptly and efficiently

• Ensure that appropriate company paperwork is produced to keep a record of customer requirement and correct place i.e., van delivery rack or customer collection rack

• Gain authority to place a VOR orders from Parts Supervisor or Depot Manager for penalised Parts, before placing an order

• Service Exchange Parts to be identified cleaned and boxed and labelled for return to JCB with appropriate paperwork completed

• Locate non stock items into bins and add the new location on computer system

• Attend service counter area and take orders/enquiries from Service Engineers

• Ensure parts for service jobs are picked and ready for Engineer

• Process job cards that have been returned by Engineer and ensure that the correct parts are left on the job cards, and return parts to stock that are not required

• Parts returns to be sent back to JCB with appropriate paper when necessary

• Ensure company credit control procedures are maintained at all times

• Parts department to be kept clean and tidy at all times, i.e. walkways and gangways to be kept clear and free of hazards

• Yard to be kept clean and tidy

• Keep front counter and foyer tidy

• Operate fork lift in a safe and responsible manner

• Any other duties as deemed necessary to fulfil the role

Criteria:

• Parts background is desirable, but we would consider candidates with general knowledge of parts

• Automotive, truck or car experience, or dealership background is desirable

• Proven record of making calls resulting in sales is desirable

• Knowledge of ADP and TBS desirable (training will be given)

• Clean driving licence and good driving record

• Fork lift truck driving licence is desirable (training will be provided)

• Teamwork, ability to work confidently within a group and on own initiative

• Time Management, ability to manage time effectively, prioritising tasks and working to deadlines, whilst being quality focused to ensure the right parts are sourced

• Drive and determination to get things done, make things happen and continually looking for better ways of doing things

• Availability to work one in four Saturday mornings as overtime

• Proof of right to work in the UK

Benefits:

• Auto-enrolment pension scheme

• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service

• Company sick pay scheme

• Company uniform

• Free staff parking

• Rest area at Depot

• JCB manufacturer online training programmes for all roles, career paths for progression

• Additional training programmes for employee career advancement

• JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant

• Life assurance policy (4 x basic salary)

• Private medical health (contributory)

• Chiropractor private medical treatment scheme/ occupational health

• Employee assistance programme

• Employee discounts on JCB merchandise

• O2 Employee Benefits

• Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.