• Salary Competitive
• Department Parts
• Contract Permanent

Main Purpose of the Role:

The main purpose of this role is offer assistance in all sectors of the Parts and Service departments, including the Workshop.

To assist with customer enquiries/orders and make associated sales in order to meet customer targets and expectations. To promote and sell the JCB Parts to new and existing customers.

This is a customer facing role, which requires you to build strong customer relationships within the Parts sales sector of the business. You will on occasion need to present a Parts solution to the customer and frequently liaise with JCB, the Manufacturer.

Duties:

• Build strong and positive relationships with customers
• Present a professional image and portray a polite and courteous manner at all times
• Take parts orders and sell in order to meet Company targets and support all campaigns (including JCB initiatives)
• Answer all in-coming calls and respond to messages promptly
• Maintain correct off the shelf availability and distribute parts accordingly
• Receive and check in deliveries on our computer system promptly and efficiently
• Attend service counter area and take orders/enquiries from Service Engineers
• Ship parts using FedEx to remote Engineers via By Box
• Ensure Parts for service jobs are picked and ready for the Engineers
• Ensure return to stock for parts not required
• Parts returns to be sent back to JCB with appropriate paperwork, when necessary
• Operate fork lift in a safe and responsible manner

Criteria:

• Parts background is desirable, but we would consider candidates with general knowledge of parts
• Automotive, truck or car experience, or dealership background is desirable
• Proven record of making calls resulting in sales is desirable
• Knowledge of ADP and TBS desirable (training will be given)
• Clean driving licence and good driving record
• Fork lift truck driving licence is desirable (training will be provided)
• Teamwork, ability to work confidently within a group and on own initiative
• Time Management, ability to manage time effectively, prioritising tasks and working to deadlines, whilst being quality focused to ensure the right parts are sourced
• Drive and determination to get things done, make things happen and continually looking for better ways of doing things
• Availability to work Saturday morning Rota as overtime (usually 2 in 5 Saturday mornings)
• Proof of right to work in the UK

Benefits:

• Auto-enrolment pension scheme
• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
• Company sick pay scheme
• Company uniform
• Free staff parking
• Rest area at depot
• JCB manufacturer online training programmes for all roles, career paths for progression
• Additional training programmes for employee career advancement
• JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant
• Life assurance policy (4 x basic salary)
• Private medical health (contributory)
• Chiropractor private medical treatment scheme/ occupational health
• Employee assistance programme
• Employee discounts on JCB merchandise
• O2 Employee Benefits
• Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.