Used Sales Engineer

Used Sales Engineer

Leicester

  • Salary Competitive
  • Department Engineer
  • Division Watling JCB
  • Contract Permanent
  • Location Leicester

Main Purpose of the Role:
The main duties of this role are to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to JCB Construction and other manufactures equipment i.e., Agricultural, Industrial, Heavy Line and Recycling Used Equipment to the highest standard mainly within the Leicester workshop and including site visits.

You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with JCB Manufacturer. The objective of this role is to provide the Customer with a World Class level of Customer Service.

Department:
Used Sales Department

Responsible to:
Used Sales Manager

Duties/Responsibilities:

  • Build strong and positive relationships with our Customer Used Sales Database
  • Build and document knowledge about the Customer Company and its Technical Operations
  • Feedback any important Customer information to the Company
  • To promote the Watling JCB organisation to new and existing Customers
  • To promote Aftermarket Products and services to the Customer
  • To promote the JCB Brand to the Customer
  • To react to any customer needs quickly, effectively and efficiently
  • To carry out machine appraisals for repair/refurbishment of machinery
  • To visit any used breakdowns in the field as and when required
  • To appraise used machinery equipment on site for Sales department valuation purposes
  • To prepare new machinery for Sales for end users on an as and when basis
  • Carry out repairs to a high standard presenting a World Class Service
  • Laptop technical diagnostics
  • Continually look to develop yourself through JCB Training Courses and other Medias available
  • Service and maintain JCB and other Equipment to the Manufactures specifications
  • Maintain and improve our profile in the market place
  • Provide World Class Customer Service
  • Present a professional image at all times.
  • Carry out all work practices in line with company health and safety policy.
  • Meet and exceed customer expectations whilst maintaining profitability.
  • Contribute to overall success of Watling JCB through teamwork and good communication within the company.
  • Any other duties as deemed necessary to fulfil the role

Overall responsible to Departmental Director:Sales Director

Working relationships with:
Positions supervised/managed:

Company Board Of Directors
Used Sales Manager
Sales team; Admin and Salesmen
Service Department – Field and Workshop Service Engineers
Parts Department
Sales Department Depot Managers
HR Manager Finance / Accounts Department
JCB Manufacturer
Customers
Suppliers

Abilities, Skill Set and Experience:

Essential:
Honest, reliable, trustworthy, good time keeper
Ability to work on own initiative and/or as part of team
Ability to communicate efficiently at all levels – verbally, in print and on the telephone
Be detail oriented
Be able to Multitask and handle several Customer demands at any given time
Be able to manage time and projects effectively
Be motivated and focused
Be professional, cheerful, co-operative and flexible at all times.
Have knowledge and experience in using Microsoft Office Software, ADP Computer System or similar
Have efficient networking skills
Have extensive knowledge of the Company’s products and services and/or within similar Industry
Have full driving and trailer license and good driving record.

This is a description of the job as it is at present constituted. It is the Company’s practice to periodically examine employee’s job descriptions and to update them to ensure that they relate to the job as it is performed, or to incorporate whatever changes are being proposed. This procedure is jointly conducted by each Manager in consultation with the post holder concerned. It is the Company’s aim to reach agreement to reasonable changes, but if agreement is not possible then Management reserves the right to insist on changes to job descriptions after prior consultation.