• Salary Competitive
• Department Service
• Contract Permanent

Main Responsibilities of the Role:
To ensure the effective management of depot warranty departmental and/or customer warranty claims, maximising warranty claim efficiency at all times and to achieve monthly financial targets as set out in the budget using the resource available and to control all costs associated with the running of the service department. You will also be responding efficiently and effectively to all customer queries to ensure we meet customer demand.

Duties:
• Build strong and positive relationships with customer database and face to face
• Build and document knowledge about the customer business and technical setup on an as and when basis
• Feedback any important customer information to the Company
• Ensure Warranty Department presents a professional image and portrays a polite and courteous manner at all times in all areas of the department.
• Verification of parts and engineers labour times booked to warranty job cards
• Receipt , labelling and safe storage of failed parts returned by service engineers
• Submission of warranty claims to JCB via JDS and Rev8 computer systems
• Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements
• Monitoring of “live” warranty claims
• Packing and return of failed parts as and when recalled by JCB Warranty
• Provide additional (eg: photographs and sublet invoices) information as and when requested by JCB Warranty dept.
• Action JCB Warranty Credits to live claims and pass credit notes to Financial Director
• Authorise credits to customer (where applicable)
• Maintenance of paid claim archive
• Check monthly warranty status report and advise Depot Manager of rejected claims.
• Implement action on rejected claims as agreed with Depot Manager
• Preparation of warranty claims in readiness for audit
• Identify, manage and follow process that ensure maximum claim success

Core Hours:
42.5 hours per week 8am to 5.30pm with 1 hour unpaid lunch

Benefits:
• Attractive rates of pay and overtime rates
• Auto-enrolment pension scheme
• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
• Company uniform
• Free staff parking
• Rest area at depot
• JCB manufacturer online training programmes for all roles, career paths for progression
• Additional training programmes for employee career advancement
• JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant
• Life assurance policy (4 x basic salary)
• Private medical health (contributory)
• Chiropractor private medical treatment scheme/ occupational health
• Employee assistance programme
• Employee discounts on JCB merchandise
• O2 Employee Benefits