“No matter whether our customer is a large corporate or a one owner operator, we offer the best service possible.”- Tony Lees – Product Support Director

• World class engineers maintaining our main business aim ‘customer satisfaction’.
• Fully trained and qualified engineers
• You book, we do the rest.

“One of our most recent achievements was being awarded number 1 for JCB service globally, we are extremely proud of this.”- Richard telfer – Managing Director

• Awarded number 1 for JCB Service globally.
• Our extensive and professional workforce of engineers maintain customer satisfaction.

“From the smallest dealer in the UK to now one of the largest in the world.”- Richard Telfer – Managing Director

• Watling JCB was formed in 1976, run from 6 depots across the east if the country.
• We are a UK & family company.

“It’s crucial to Watling JCB, that we offer the best customer service possible. We’ve achieved this by investing in people, premises, vehicles & technology.”- Tony Lees – Product Support Director

• JCB Livelink is fitted as standard across the majority of new JCB machines delivered to our customers.
• JCB Livelink allows our team to diagnose an issue or fault with your machine remotely via a laptop, smart phone or tablet, meaning we have a fix to your machine ASAP in order to minimise downtime.

“We currently have over 100 engineers who offer a 24/7 service to our customers”- Tony Lees – Product Support Director

• All our engineer vans are tracked so we can offer the best response times possible.
• We invest very hard in the systems and technologies to make our service team as efficient as they possibly can.