• Salary Competitive
• Department Parts Department

Main Purpose of the Role:

The primary focus of this role is to manage the back counter operation, supporting engineers, processing parts efficiently, and ensuring excellent internal service levels. The role also includes responsibility for online shop orders and providing support across other areas of the Parts Department, including the retail and service counters during peak periods.

Company Information:

Watling JCB Ltd is a privately owned, owner-managed and profit-focused organisation, recognised as
one of the most progressive JCB dealerships in the UK. We specialise in the sales and customer support of Construction, Industrial, Recycling and Waste machinery.

We pride ourselves on employing high-calibre, forward-thinking individuals with a genuine can-do
attitude. Our people thrive in a fast-paced, challenging environment and play an active role in driving the business forward. Flexibility, teamwork, and commitment are key to our continued growth and our aim to remain the JCB Dealer of Choice.

Department:

Parts Department

Benefits:

• Competitive salary to be discussed at interview

Duties/Responsibilities:

• Provide professional support to engineers and customers via the back counter, telephone, and
online shop
• Accurately identify, process, and supply parts to internal and external customers
• Manage and fulfil online shop orders efficiently and accurately
• Support service and retail counters during busy periods
• Answer incoming calls promptly and return messages efficiently
• Pick, prepare, and issue parts for service jobs, ensuring readiness for engineers
• Process VOR and service exchange parts in line with company procedures
• Book in deliveries, maintain accurate stock records, and manage bin locations
• Ensure all paperwork and system entries are completed accurately and on time
• Maintain high standards of housekeeping, health & safety, and security
• Operate a forklift safely and responsibly (training provided if required)
• Contribute positively to team performance and deliver excellent customer service

Abilities, Skill Set and Experience:

Essential:

• Strong verbal and written communication skills, including telephone communication
• Ability to work effectively both independently and as part of a team
• Excellent time management and organisational skills
• Proactive mindset with strong drive and determination
• Ability to analyse information and solve problems methodically
• Commercial awareness and understanding of business priorities
• Flexible and adaptable approach to work
• Self-motivated with the confidence to take initiative

Personal Attributes:

• Ability to perform under pressure and meet tight deadlines
• High attention to detail and quality-focused
• Honest, reliable, and dependable with good timekeeping
• Professional, positive, and cooperative attitude
• Strong customer-focused approach
• Full UK driving licence
• Full driving Fork Lift Truck driving licence – desirable