Machine Health Checker/Service Controller

Machine Health Checker/Service Controller

Peterborough

  • Location Peterborough
  • Salary Competitive
  • Contract Permanent
  • Department Watling JCB
  • Division Service

Job and Person Specification

Post:
Machine Health Check/Service Controller

Location:
Wymondham Depot

Responsible to:
Reporting to Service Supervisor

Main Purpose of the Role:

Liaising with customers to agree additional work identified through vehicle/machine health checks. Arranging parts and to book work. Producing accurate estimates to send to the customer, following up with customers to agree work, recording outcomes to determine success of vehicle/machine heath checks. Help with office admin which includes invoicing and inputting information and to book services.

Duties:
• Build strong and positive relationships with customers
• Feedback any important customer information to the Company
• To monitor the backend systems and compile estimates for required further work
• Contact customer and sell identified work and other products and services we offer
• To liaise with the Parts department and hand over parts sales leads identified
• To liaise with Service Supervisors/Controllers keeping them informed of any critical machine health concern
• Inputting information to create worksheets
• Helping to invoice to customers and to follow up order numbers
• Occasional overtime on Saturday mornings, when required
• Any other duties as deemed necessary to fulfil the role

Criteria:

• Proven track record of Parts/ Service sales role within the Construction or similar industry
• Computer literate
• Experience with Workshop Management Systems
• Clean driving licence and good driving record
• Proof of right to work in the UK

Benefits:

– Auto-enrolment pension scheme
– 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
– Company sick pay scheme
– Company uniform
– Free staff parking
– Rest area at depot
– JCB manufacturer online training programmes for all roles, career paths for progression
– Additional training programmes for employee career advancement
– JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant
– Life assurance policy (4 x basic salary)
– Private medical health (contributory)
– Chiropractor private medical treatment scheme/ occupational health
– Employee assistance programme
– Employee discounts on JCB merchandise
– O2 Employee Benefits

Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.