Trainee Parts Advisor (Retail Counter, Service Counter and Telephone Sales)

Trainee Parts Advisor (Retail Counter, Service Counter and Telephone Sales)

Wymondham, Norfolk

  • Location Wymondham, Norfolk
  • Salary Competitive
  • Contract Permanent
  • Department Watling JCB
  • Division Parts

Job and Person Specification

Parts Advisor (Retail Counter, Service Counter and Telephone Sales)

Wymondham Depot

Responsible to:
Reporting to Parts Supervisor and Depot Manager

Main Purpose of the Role:

The main purpose of this role is offer assistance in all sectors of the Parts and Service departments, including the Workshop.

To assist with customer enquiries/orders and make associated sales in order to meet customer targets and expectations. To promote and sell the JCB Parts to new and existing customers.

This is a customer facing role, which requires you to build strong customer relationships within the Parts sales sector of the business. You will on occasion need to present a Parts solution to the customer and frequently liaise with JCB, the Manufacturer.


– Build strong and positive relationships with customers
– Present a professional image and portray a polite and courteous manner at all times
– Take parts orders and sell in order to meet Company targets and support all campaigns (including JCB initiatives)
– Answer all in-coming calls and respond to messages promptly
– Maintain correct off the shelf availability and distribute parts accordingly
– Receive and check in deliveries on our computer system promptly and efficiently
– Attend service counter area and take orders/enquiries from Service Engineers
– Ship parts using FedEx to remote Engineers via By Box
– Ensure Parts for service jobs are picked and ready for the Engineers
– Ensure return to stock for parts not required
– Parts returns to be sent back to JCB with appropriate paperwork, when necessary
– Operate fork lift in a safe and responsible manner


– Parts background is desirable, but we would consider candidates with general knowledge of parts
– Automotive, truck or car experience, or dealership background is desirable
– Proven record of making calls resulting in sales is desirable
– Knowledge of ADP and TBS desirable (training will be given)
– Clean driving licence and good driving record
– Fork lift truck driving licence is desirable (training will be provided)
– Teamwork, ability to work confidently within a group and on own initiative
– Time Management, ability to manage time effectively, prioritising tasks and working to deadlines, whilst being quality focused to ensure the right parts are sourced
– Drive and determination to get things done, make things happen and continually looking for better ways of doing things
– Availability to work Saturday morning Rota as overtime (usually 2 in 5 Saturday mornings)
– Proof of right to work in the UK


– Auto-enrolment pension scheme
– 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
– Company sick pay scheme
– Company uniform
– Free staff parking
– Rest area at depot
– JCB manufacturer online training programmes for all roles, career paths for progression
– Additional training programmes for employee career advancement
– JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch – Covid dependant
– Life assurance policy (4 x basic salary)
– Private medical health (contributory)
– Chiropractor private medical treatment scheme/ occupational health
– Employee assistance programme
– Employee discounts on JCB merchandise
– O2 Employee Benefits

Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.