Warranty

Warranty is our commitment to you to address product defects arising as a consequence of defects in materials and workmanship. It is supplied when you buy a new JCB product, as follows:

  • For JCB machines (Tracked Excavators, Wheeled Excavators, Mini/Midi Excavators, Site Dumpers, Compaction, Rotating Telescopic Handlers and Access Equipment – with 5 years on the Scissor pack) and attachments: 2 year unlimited hours
  • For JCB machines (Backhoe Loaders, Loadalls, Loading Shovels, Rough Terrain Fork Lifts, Skid Steer Loaders and Industrial Fork Lift Trucks) and attachments: 1 year unlimited hours
  • For JCB Rental spec Generators (RS Range) – 2 Year, 4,000 Hours. For JCB Generators (QS Range) 3 Years, 8,000 Hours. 
  • For JCB parts (as specified in the JCB parts catalogue) which are not installed on JCB machines prior to delivery and not used for the purpose of warranty repairs:
    6 months unlimited hours
  • For JCB parts fitted by a JCB Dealer – 12 months unlimited hours from the date of fitment
  • Where within the warranty period of a JCB product, a defective JCB part is replaced with a new JCB part; the warranty with respect to the new JCB part shall not exceed the unexpired portion of the warranty period of the original JCB product

Customer Obligations

  • To maintain the machine in accordance with the regular maintenance requirements as detailed in the Operator’s Handbook
  • To release the machine for the first applicable service
  • To use only genuine JCB parts, or parts of equivalent quality
  • To make the machine available immediately for warranty repairs
  • To ensure that trained personnel carry out the regular services detailed in the Operator’s Handbook
  • To ensure that only fully trained and experienced personnel are allowed to operate the machine
  • To complete and forward the Registration Card to your dealer
  • To complete the applicable installation procedure
  • In the event of a fault occurring with the machine, to contact your nearest JCB dealer, giving an accurate description of the fault, the machine model and its serial number